Warranty Policy
At Essential Fitness, we stand behind the quality and durability of our products. We provide warranties to ensure customer satisfaction and peace of mind. Below are the details of our warranty coverage based on product categories.
Warranty Coverage by Product
| Product Category | Warranty Duration | Coverage |
|---|---|---|
| Wattbikes | 3 Years | Covers manufacturing defects, frame integrity, and major mechanical components. |
| Treadmills & Running Equipment | 2 Years | Covers motor defects, frame structure, and electrical components. |
What the Warranty Covers
Our warranty includes protection against:
- Manufacturing defects
- Faulty materials or workmanship
- Structural integrity issues
- Non-functioning or defective electrical components (where applicable)
What the Warranty Does Not Cover
The warranty does not cover:
- Normal wear and tear
- Damage caused by improper use, accidents, or modifications
- Failure to follow maintenance instructions
- Water damage, fire, or external factors beyond our control
- Consumable parts (batteries, cables, etc.)
How to Claim Warranty
If you experience an issue covered under warranty:
-
Contact us via email or phone with your order number and product details.
rovide photos/videos of the issue for assessment.
- Our team will review the claim and guide you on repair, replacement, or refund options.
Repair & Replacement Policy
- If a repair is possible, we will provide parts or services at no cost.
- If a replacement is necessary, we will replace the product with the same or equivalent model.
- If the product is discontinued, we will offer a suitable alternative.
Contact Us for Warranty Support
Email: sales@essentialfitness.co.uk
Number: +447443 706379